Refund Policy

General provisions

This policy describes exactly what you are buying and under what circumstances a refund is possible. It applies to orders placed on this site and applies together with the terms of use. The plan and amount are the ones shown to you at checkout.

Nature of the service

You are buying a software license for endpoint protection: one license covers one protected device or server, for the chosen period. This is a digital service, not a physical good and not a wallet top-up: funds are not credited to a balance or kept for later use. The service is considered delivered from the moment the license activates, which happens after payment is confirmed.

End of the paid period

The license runs for the chosen period — a month or a year — and does not renew itself after it ends. There is no automatic charge: no payment repeats without your action. To continue protection, make a payment again on the payment page. The amount and plan are the ones shown to you at checkout.

If you do not continue

There is nothing to cancel: there is no subscription that would keep charging you. Access and protection remain until the end of the period already paid for, after which they simply stop. The service does not use a wallet or stored balance, so no unused funds remain on any account.

Cryptocurrency payments

Cryptocurrency payments are confirmed on the network and are not reversible by the seller the way card payments are. If your order was paid in cryptocurrency and needs review, contact us with the order number — the method and terms of a refund for such payments are determined separately and communicated during review.

Processing times

Approved refunds are processed within 3–10 business days. Card refunds appear according to your bank's own timelines; crypto refunds are processed after manual review.

How to request a refund

Write to us at support@clients.help, briefly describing the reason. If you know the order number, include it: it is shown on the page the payment provider returns you to, and is usually included in the provider's own receipt. If you don't have it, include the date and amount of payment and the payment method — that is enough to find the order.

Cancellations and chargebacks

You may cancel a payment before it is confirmed. If you believe a charge was made in error, contact us first: most issues are resolved faster than a bank chargeback.

Contacts

Refund requests and questions: support@clients.help. Full seller requisites are on the “Requisites” page.